Return & Exchange
Placing a return
Placing a return
At Home of Spring, we want you to love the items you bring into your home. If you're not completely satisfied, you have up to 14 days from the date of receipt to request a return.
Steps
- To initiate a return, contact us at hello@homeofspring.com. Without a prior return request, we won't be able to accept any items sent back to us.
- Pack the product in its original packaging, ensuring that it is unused and that all tags, bar codes, and invoice slips are intact.
- Customer provides return shipping. Returns should be sent to our logistics center at:
HOS Home Deco & Living GmbH, C/O Sharma, Forstweg 14, Hirschhorn 69434, Hesse, Deutschland - Once we receive the return and confirm its original condition through a quality inspection, we will process your refund for the eligible product(s).
We attach great importance to excellent customer service and want to offer you a perfect shopping experience!
How much time does it take to initiate the return of a product?
How much time does it take to initiate the return of a product?
Upon receiving your request for a return, we will swiftly evaluate your request and initiate the return process within 10 business days. We understand that a timely process of return is crucial, and we strive to process them as quickly as possible.
What if my order arrives damaged?
What if my order arrives damaged?
At Home of Spring, we strive to ensure every package reaches you safely and intact. If an item does arrive broken, please:
- Photograph the damaged packaging
- Photograph the damaged product (we recommend multiple angles).
- Email your photos to hello@homeofspring.com—including your order number in the subject line.
Once we receive and review your images, we’ll open a claim with the carrier. After validating the damage, you’ll have the choice of either: a replacement of the same item, or a full refund.
Thank you for your patience and understanding. We’re committed to resolving any issue quickly and to your satisfaction.
Cancellation & Refund
How do I cancel an order?
How do I cancel an order?
If you wish to cancel your order, you can submit a cancellation request at hello@homeofspring.com
Upon receiving your request, your order will be immediately canceled. This means that the delivery process will be stopped, and your order will not reach you. However, please note that cancellation may not be possible in the final stages of production or once the product is shipped.
How long does cancellation take?
How long does cancellation take?
Once your cancellation request is confirmed, the refund process will be initiated promptly. Within 10 working days of cancellation confirmation, you can expect the refund to be processed.
What is your refund policy?
What is your refund policy?
At Home of Spring, we want you to love the items you bring into your home. If you're not completely satisfied, you have up to 14 days from the date of receipt to request a return. Customer provides return shipping. Returns should be sent to our logistics center. Refunds apply to the product(s) returned only; the original shipping cost is non-refundable.
How do I initiate a refund request?
How do I initiate a refund request?
- To initiate a return, contact us at hello@homeofspring.com. Without a prior return request, we won't be able to accept any items sent back to us.
- Pack the product in its original packaging, ensuring that it is unused and that all tags, bar codes, and invoice slips are intact.
- Customer provides return shipping. Returns should be sent to our logistics center at:
HOS Home Deco & Living GmbH, C/O Sharma, Forstweg 14, Hirschhorn 69434, Hesse, Germany. - Once we receive the return and confirm its original condition through a quality inspection, we will process your refund for the eligible product(s).
How long does it take for the refund to be processed?
How long does it take for the refund to be processed?
Once our customer care team has approved the return/refund, it can take up to 10 days to arrive back to you bank account. If you have not received any money after a week from having received a confirmation of your return/refund please contact us at hello@homeofspring.com.
Shipping
Average shipping times
Average shipping times
Once your order has been dispatched you will receive an email with a tracking code with your estimated delivery date. Approximate delivery dates depends on location.
Order Tracking
Order Tracking
Once you order is shipped, you will receive a tracking code from our shipping partner. If not received please feel free to contact us at hello@homeofspring.com or using the form at the end of this page.
General
Where is Home of Spring based?
Where is Home of Spring based?
Home of Spring is based out of Germany, with its headquarters located near Heidelberg.
What is your curation process?
What is your curation process?
Every piece is thoughtfully designed to bring color, warmth, and meaning into everyday spaces—premium yet playful, timeless yet fresh. We collaborate with talented artists, vendors and creative brands, we champion the stories and bring you a thoughtfully crafted collection celebrating whimsical and heartfelt designs.
At Home of Spring, we prioritize sourcing from sustainable partners that embrace environmentally responsible practices.
Where do you source your products?
Where do you source your products?
From global creators to local artisans, we handpick every piece with care—so you can discover a collection that feels personal, refined, and true to your style.
How do you ensure that the quality of the products meets your standards?
How do you ensure that the quality of the products meets your standards?
Every brand we feature is handpicked after careful evaluation of its quality, craftsmanship, and design. We take our curation process to heart, knowing how much our community values authenticity and excellence. Each product you see has earned its place through dedication and detail.
How can I learn more about the artisans who create your products?
How can I learn more about the artisans who create your products?
Each piece in our collection carries the story of the hands that made it. We love sharing those stories — you can learn more about our artisans and their craft on the Makers section of our website, where we highlight their journeys, techniques, and inspirations.
Why are our products priced the way they are?
Why are our products priced the way they are?
Our prices reflect the care, time, and craftsmanship behind every piece. We work directly with skilled makers who pour their creativity and expertise into each design, ensuring quality that lasts. Rather than mass-producing, we focus on thoughtful creations made in small batches — pieces that feel special, not standard.
